Terms and conditions
Published/Edited – March 2020
Weight Limit – 14st/89kg/196lbs
Overweight riders/lack of experience – Studland Trekking Centre reserves the right to cancel an advance booking in the event that when a rider arrives on the arranged day he/she is either over the weight limit or not of the level of experience that he/she declared on their booking and disclaimer form. In such a case a refund will not be given.
Weather – Rides are rarely cancelled due to inclement weather. Fees paid for rides that are booked in advance will not be refunded unless Studland Trekking Centre deems that the weather is unsuitable to proceed with the ride once customers have arrived. Customers are advised to bring suitable clothing for the season of the year.
Cancellation Policy – Booking payments are not refundable once they have been confirmed. Cancelling a ride within 72hrs of the booking will mean that any money paid will be lost. An alteration to the booking may be made more than 72 hours in advance, customers are advised to insure against unforeseen circumstances. In the case of a no-show, the payment for the ride will cease to be used as credit towards a future ride.
Late Arrival – Customers should arrive at least 15 minutes in advance of their ride to allow time for induction and mounting up. If riders arrive late they will not be allowed to proceed. No refund will be given.
Clothing – Hard hats are provided free of charge by Studland Trekking Centre. However, it cannot be guaranteed that they will fit all heads! Riders are advised to bring their own hard hats if at all possible, which must conform to BS EN 1384/PAS015. Jodhpurs or stretch trousers are recommended and footwear with a proper heel. Trainers are not suitable. Warm/wet weather clothing should be brought according to the season of the year. Customers who arrive inappropriately attired may not be able to ride and no refund will be given.
Staffing – Every effort will be made by Studland Trekking Centre to give customers an enjoyable and memorable experience. Each ride will be taken by a trained escort according to the declared level of the rides or riders.
Equipment – All of the tack at Studland Trekking Centre is checked regularly to make sure that it isn’t damaged, this includes saddles, bridles and riding hats – A member of staff will tack the horse up before the ride is due to leave, again checking nothing is damaged. All horses/ponies’ bits are checked for wear regularly to make sure that it is comfortable in the mouth – Hackamore bridles are used at Studland Trekking Centre for the horses that are better suited to ‘bitless’ bridles.
Health and Safety – Health and safety for horse and rider are paramount. However, horse riding is a dangerous activity, lead riders endeavour to keep everyone including the horses safe at all times. However, as horses possess the ‘flight’ instinct, when startled accident may occur.
Natural Disaster – In the event of a natural disaster or pandemic and the yard needs to shut for any reason, all rides will be able to reschedule to a later date. We are unable to provide refunds in this instance.