Weight Limit – 14st/89kg/196lbs
Overweight riders / lack of experience – Studland Trekking Centre reserves the right to cancel an advance booking in the event that, when a rider arrives on the arranged day he/she is either over the weight limit, or not of the level of experience that he/she declared on their booking and disclaimer form. In such a case a refund will not be given.
Weather – Rides are rarely cancelled due to inclement weather. Fees paid for rides that are booked in advance will not be refunded unless Studland Trekking Centre deems that the weather is unsuitable to proceed with the ride. Customers are advised to bring suitable clothing for the season of the year.
Cancellation Policy – Booking deposits are not refundable once they have been confirmed. An alteration to the booking may be made more than 72 hours in advance, Customers are advised to insure against unforeseen circumstances. Cancellations cannot and will not be made via email – In the case of a no-show, the deposit for the ride will cease to be used as credit towards a future ride.
Force Majeure – In the event that Studland Trekking Centre is unable to provide a suitable mount due to circumstances out of its control, the limit of responsibility will be the cost of the ride that the customer has paid for. A full refund of fees paid to Studland Trekking Centre will be given in such cases. (i.e. lameness of horse).
Late Arrival – Customers should arrive at least 15 minutes in advance of their ride to allow time for induction and mounting up. If riders arrive late they may not be allowed to proceed, or the length of the ride may be curtailed. No refund will be given in such cases.
Clothing – Hard hats are provided free of charge by Studland Trekking Centre. However, it cannot be guaranteed that they will fit all heads! Riders are advised to bring their own hard hats if at all possible, which must conform to BS EN 1384/PAS015. Jodhpurs or stretch trousers are recommended and footwear with a proper heel. Trainers are not suitable. Warm/wet weather clothing should be brought according to the season of the year. Customers who arrive inappropriately attired may not be able to ride and no refund will be given.
Staffing – Every effort will be made by Studland Trekking Centre to give customers an enjoyable and memorable experience. Each ride will be taken by a trained escort according to the declared level of the rides or riders.
Equipment – All of the tack at Studland Trekking Centre is checked regularly to make sure that it isnt damaged, this includes saddles, bridles and riding hats – A member of staff will tack the horse up before the ride is due to leave, again checking nothing is damaged. All horses/ponies bits are checked for wear regularly to make sure that it is comfortable in the mouth – Hackamore bridles are used at Studland Trekking Centre for the horses that are better suited to ‘bitless’ bridles.
Health and Safety – Health and safety for horse and rider is paramount. However, horse riding is a very dangerous activity, lead riders endeavour to keep everyone including the horses safe at all times. However as horses possess the ‘flight’ instinct, when startled accident may occur.