01929 450 273 info@studlandstables.com

Terms and conditions

The Weight Limit – 14 st/89 kg/196 lbs

Overweight riders/lack of experience – Studland Trekking Centre reserves the right to cancel an advance booking if, when a rider arrives on the arranged day, they are either over the weight limit or not of the level of experience that they declared on their booking and disclaimer form. In such a case a refund will not be given, and the money will be lost. Please DO NOT overestimate your riding ability as this can compromise safety of the riders and horses. If in any doubt, please get in touch.

Weather – Rides are rarely cancelled due to inclement weather. Fees paid for rides that are booked in advance will not be refunded unless Studland Trekking Centre deems that the weather is unsuitable to proceed with the ride once customers have arrived. Customers are advised to bring suitable clothing for the season of the year. Full waterproofs are recommended if it is raining.

Cancellation Policy – Booking payments are not refundable once they have been confirmed. Cancelling a ride within 72 hrs of the booking will mean that any money paid will be lost. An alteration to the booking may be made more than 72 hours in advance, customers are advised to insure against unforeseen circumstances. In the case of a no-show no refund or rescheduling is possible. If, under exceptional circumstances, the management agrees to issue a refund to the customer, please note that for all payments made via Square payment system the processing fees cannot be refunded to you. For more information please refer to: https://squareup.com/gb/en/payments/our-fees.

Late Arrival – Customers should arrive at least 15 minutes in advance of their ride to allow time for induction and mounting up. If riders arrive late, they will not be allowed to proceed. No refund will be given.

Duration of the Ride – Times given are approximate, the duration of each ride depends on a number of factors including but not limited to late arrivals, riding ability of the rider(s), how fast/slow the horse(s) go and weather conditions. 

Children Under 10 – Children under 10 years old going on Beginner rides (walk outs) should be accompanied either on foot or on a horse (paid rider) by a parent/guardian/responsible adult at all times.

Dogs – Customers are not allowed to bring dogs on the rides for safety reasons. 

Clothing – Hard hats are provided free of charge by Studland Trekking Centre. However, it cannot be guaranteed that they will fit all heads! Riders are advised to bring their own hard hats if at all possible, which must conform to BS EN 1384 / PAS015. Jodhpurs or stretch trousers are recommended and footwear with a proper heel. Trainers are not suitable. Warm/wet weather clothing should be brought according to the season of the year. Customers who arrive inappropriately attired may not be able to ride and no refund will be given.

Staffing – Every effort will be made by Studland Trekking Centre to give customers an enjoyable and memorable experience. Each ride will be taken by a trained escort according to the declared level of the rides or riders.

Equipment – All of the tack at Studland Trekking Centre is checked regularly to make sure that it isn’t damaged, this includes saddles, bridles and riding hats. A member of staff will tack the horse up before the ride is due to leave, again checking nothing is damaged. All horses/ponies’ bits are checked for wear regularly to make sure that it is comfortable in the mouth – Hackamore bridles are used at Studland Trekking Centre for the horses that are better suited to ‘bitless’ bridles.

Health and Safety – Health and safety for horse and rider are paramount. However, horse riding is a dangerous activity, lead riders endeavour to keep every one including the horses safe at all times. However, as horses possess the ‘flight’ instinct, when startled accident may occur.

Natural Disaster – In the event of a natural disaster or pandemic and the yard needs to shut for any reason, all rides will be able to reschedule to a later date. We are unable to provide refunds in this instance. www.studlandstables.com/reschedule